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Technologist, Field Applications Engineering Sales

Sales & Sales Operations
JR-0000051424 Requisition #

Job Description

Manager, Embedded Integrated Solution for Automotive customers Group, concurrently assumes Field Quality Engineer

Shinagawa, Tokyo, Japan

SanDisk Limited


Western Digital®
The next big thing in data is you!


Manager, Embedded Integrated Solution for Automotive Group

  • Manage Field Engineering activities (Qualification & Quality support) for Automotive customers, as a manager of EIS for Automotive customers Group

  • Being a mentor for the team members to maximize our business along with customers satisfaction and develop resources through mutual communication.

Field Quality Engineering, for Automotive customers

  •  Field Quality Engineering as customer interface, drive customer quality requirement internally, communicate with customers on quality related matter such as FAR and Factory Audit.


  • 自動車顧客向けのEISマネージャーとして、顧客認定取得、及び品質関連サポートを担当
  • チームメンバーのメンターとして、顧客満足の向上に努める


  • 社内の開発、品質部門、製造工場との協業により、顧客対応部門としての十分な顧客満足度の獲得



ENGLISH COMMUNICATION:  Both verbal and writing to communicate internally (Factory, QA)

EXPERIENCE:  Over 10 years on semiconductor quality, over 3 years on management on a team.

PROJECT MANAGEMENT:  Skill to drive results.

COMPREHENSION:  Customer Quality Requirements including line & field rejection targets, reliability models turn-around target for failure analysis, Green Policy/Environment, Change, Appearance, Audit Agenda, Checklist, and other requirements. Represent Quality topics at Customer QBRs (Quarterly Business Review)

  • Define and execute WDC Japan local quality target strategy in alignment with Headquarters.

  • Review all documents prior to submit to customers to make sure that they meet customer expectation, do not contain confidential information or WDC internal information, and do not violate any agreement with the customer.

  • Support the team members in priority setting of issues, and escalation management.

  • Provide feedback about customers’ dissatisfaction.

  • QBR scorecard responses or any other customer feedback.

  • Activate suitable corrective actions for minus points (below average) items for getting better scores.

  • Host periodical meetings with customers and feedback their thoughts to related departments for making next steps (decision or plan).




  • 本社と連携し、WDC Japanの品質目標の定義、及び実行

  • 顧客向け文書の作成、確認

  • 課題に対するチームメンバーのサポート

  • 顧客からの要望を収集、展開

  • QBRスコアカードへの回答、フィードバック

  • 顧客満足獲得に向けての策定、実行

  • 顧客とのコミュニケーションを通じ、意見・要望を社内関連部署へフィードバック



EEPERIENCE:  International Travels and Management of technical support team




英語:TOEIC 800点以上



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