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Technologist, Field Applications Engineering Sales

📁
Sales & Sales Operations
📅
JR-0000050884 Requisition #

Western Digital         

                                                 

The next big thing in data is you!


ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Required to work closely with the sales team to enable and capitalize on all new business opportunities.
  • Responsible for establish and maintaining close relationships with the customers
  • Responsible for providing up to date product information to the customer
  • Organize and attend all Concept and Product Design Reviews, record, track and close all actions items discussed in said reviews.
  • Responsible for collecting all unique customer hardware and software requirements, and pass the information to the Product Application Engineering (PAE) team to ensure that final product meet customer requirements.
  • Responsible for working with the customer on qualification schedules and pass the agreed upon dates to the PAE team and record all status into the company qualification status data base
  • Technical account focal point for all customer qualification needs which includes gathering and providing information back to the development team via the PAE team.
  • Responsible for all customer product samples (engineering and qualification samples), including request, tracking and final delivery to the customer.
  • Responsible for having a close relationship with the Functional Integrity Test Team (FIT) and the System Integrity Test team (SIT), providing customer hardware and test-ware information to said teams to ensure successful qualification
  • Provide failure analysis, product on-site expertise and on-site diagnostic support, being able to capture bus traces, product logs and being able to perform initial FA to ensure proper follow up of failure analysis by subject matter experts
  • Responsible for recording all qualification customer issues and in some cases sustaining issues into the company issue tracking data base and provide timely updates on issue progress back to the customer.
  • Work hand in hand with the PAE team during qualification and provide technical assistance to Customers during the sustaining phase of a product
  • Communicate and update technical status for all accounts supported, to the CQE and PAE management
  • Job requires continuous effort to keep up to date on new technologies, attend related provided classes to ensure best in class support for the customer

ABOUT WESTERN DIGITAL


The future. It’s on you. You & Western Digital.


We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.


The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

 

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.

 

Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.




Western Digital is an equal opportunity employer.


 


Western Digital does not discriminate on the basis of race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.

Federal and state laws require employers to provide reasonable accommodation to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.  Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need any accommodation or assistance with our career site, please contact us at staffingsupport@wdc.com.


Western Digital participates in the E-Verify program in the US. For more information click hereEste empleador participa in E-Verify.



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