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📁
Sales & Sales Operations
📅
JR-0000051288 Requisition #

Western Digital                                                                

 

The next big thing in data is you!

 

 

The Technical Sales Engineer (TSE) is a high-profile, challenging and exciting role that needs a unique person.  We are looking for individuals that can bridge technology and business and has outstanding relationship and communications skills.  TSEs should have a creative ability to see opportunities that others may not, identifying short-term and long-term opportunities that span multiple functions and business units at both WDC and the customer.   Within WDC, a successful TSE is an expert on their customer and is the “Voice Of the Customer” on technical matters.  The TSE is measured by their ability to deliver enhanced customer engagement, increased presence and financial growth. 

Internally, TSEs work directly with sales, all BUs, engineering and the CTO office as needed, developing and driving the technical engagement strategy for a tier-1/strategic account, and bringing experts to the customer.  A TSE may also manage the qualification and sustaining teams for their customer, acting as an advisor and escalation path for their team. 
Candidates for this role need to be highly motivated, self-sufficient, and possess strong leadership attributes. Excellent technical and communication skills required;  must be able to understand and articulate technical requirements and issues as well as problem statements and value propositions to any type of audience. Occasional domestic or international travel will be required. The position is full-time and will be co-located near the particular customer’s primary site.

 

  

  

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

 

  • Controls the technical relationships with the customer
  • Identifies key influencers, develops and maintains relationships and dialogues
  • Leads and coordinates a variety of technical engagements, bringing the appropriate WDC team members as subject matter experts
  • Understands the customer’s architectures
  • Maps the customer products, technologies, platforms, architectures and requirements
  • Provide insights on how and where WDC can engageIdentifies customer’s business and technology trends, pain-points and issues
  • Provide insights on implications and how WDC can collaborate or engage
  • Responsible for opportunity identification and opportunity exploitation
  • Drives highly interactive engagements with both the customer and internal to WDC
  • Ensures that the qual pipeline is full, ideally expanding WDC presence and design-ins
  • Able to creatively see opportunities across multiple dimensions, not just roadmap alignment
  • Scope opportunities, define it, and identify the right WDC people to engage as needed
  • Understand and connect across multiple dimensions including directions for the business, technologies, products
  • Identify opportunities beyond products and technologies: collaboration opportunities, relationships, portfolios and bundles
  • Have both a short-term and long-term vision
  • Works closely with sales team to develop the account strategy and maintain the account plan
  • Be the “voice of the customer” inside Western Digital

 

MANAGER RESPONSIBILITIES:

  • Manage technical account team resource for tasks including qualification and sustaining activities; help clear road blocks to ensure team success
  • Manage the resolution of complex issues during qualification and sustaining phase, working with cross functional teams and management as needed
  • Customer escalation point for technical related issues


REQUIRED:


  • BS or MS in Computer Science, Engineering or equivalent experience in related field
  • 10+ years’ experience engineering or technical roles with at least five years in a technical customer-facing role;  Systems/Solutions Engineering (SE) experience a plus
  • Familiar with cloud storage architectures and concepts such as erasure coding, distributed file systems, object storage, Linux OS.
  • Working knowledge of HDD/SSDs and SATA/NVME interface.  Knowledge of storage systems a plus
  • Leadership and management experience
  • Excellent interpersonal and communication skills
  • Excellent project management skills
  • Experience working and communicating with executives a plus


ABOUT WESTERN DIGITAL


The future. It’s on you. You & Western Digital.


We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.


The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

 

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.

 

Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.



Western Digital is an equal opportunity employer.


 

Western Digital does not discriminate on the basis of race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.

Federal and state laws require employers to provide reasonable accommodation to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.  Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need any accommodation or assistance with our career site, please contact us at staffingsupport@wdc.com.


Western Digital participates in the E-Verify program in the US. For more information click hereEste empleador participa in E-Verify.



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