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Specialist 4, Account Management

Sales Support (SS)
JR-0000049339 Requisition #


Western Digital      


The next big thing in data is you!





  • Single point of contact for customer demand requirements. Coordinate with customer, sales, engineering and account management to align business requirements.
  • Manage and work with customers on order fulfillment via EDI or manual POs, set supply expectations and delivery.
  • Knowledge of SAP data fields, SAP pricing process, customer part number and WD part number mapping process. Understand fulfillment process from factory to LCs/Hubs, working with 3rd party contract manufacturer to kit raw drives into various customer OEM configuration.
  • Must be able to analyze and interpret data in order to communicate supply outlook to customer.
  • Maintain common, business critical part number master data and configuration related to customer and order management.
  • Work with IT on EDI, hubs and order management related improvements.
  • Participate in various UAT testing scenarios.6) Liaise with Finance to resolve customer credit issues and Logistics team to ensure on time delivery.



  • Demonstrates proficiency in Microsoft Office products (Excel, Word and PowerPoint) 
  • Knowledge of Excel pivot tables, v-lookup, and formulas required; Tableau is a plus 
  • Knowledge of SAP or Oracle ERP system preferred 
  • Excellent verbal and written communication skills 
  • Experience managing cross functional teams or work groups
  • Ability to manage multiple projects while delivering on established timelines 
  • 4 year degree or equivalent business experience preferred



The future. It’s on you. You & Western Digital.
We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.
The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.
But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.
Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.




Western Digital is an equal opportunity employer.

Western Digital does not discriminate on the basis of race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.

Federal and state laws require employers to provide reasonable accommodation to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.  Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need any accommodation or assistance with our career site, please contact us at staffingsupport@wdc.com.

Western Digital participates in the E-Verify program in the US. For more information click hereEste empleador participa in E-Verify.



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