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Specialist 3, Service Operations

Customer Care & Quality Assurance
JR-0000049526 Requisition #

Job Description



Specialist 3, Service Operations


Petaling Jaya, Selangor, Malaysia


QA RMA Malaysia

WD Western Digital (Malaysia) Sdn. Bhd.

Requisition #: JR-0000049526


Western Digital®


The next big thing in data is you!




  • Oversee operations of multiple outsourced Logistics and Service Operations providers and internal organization.
  • Resolve daily logistics/Service Operations related issues
  • Ensures Logistics capability is in place to fulfill customer requirements in compliance with documented work instructions
  • Perform reconciliations, validations and audits of warehouse inventory operations. Work closely with Management to implement corrective actions.
  • Manages commitment methodologies and processes across product groups
  • Generates necessary documentation, including activity/status reports, operation review input, and excess/obsolete analysis.
  • Administers company policies, including yearly performance review, that directly affect subordinate employees.
  • Manage claims for lost or damaged materials and help resolve suppliers parts claim




  • Bachelor’s degree or above in Engineering
  • Minimum 5+ year experience in a logistics management services support role



  • Experience with logistics and inventory management, including identifying and implementing best practices.
  • Experience compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Experience developing specific goals and plans to prioritize, organize, and accomplish work.
  • Experience managing and maintaining positive external business relationships.
  • International shipping experience required.


  • Excellent communication skills.
  • Must be able to work in a fast-paced environment with dynamic priorities and demands.
  • Demonstrated ability to provide excellent customer service for both internal and external customers.
  • Highly motivated to meet personal, team, and corporate goals.
  • Experience with ERP(SAP/Oracle) systems.
  • Understanding of basic budget development and monitoring.
  • Understanding of incoterms, HTS, DG, export/import requirements 




The future. It’s on you. You & Western Digital.

We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.

The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.


But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.


Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.

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