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Specialist 3, Service Operations

📁
Customer Care & Quality Assurance
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JR-0000049526 Requisition #

Job Description

 

 

Specialist 3, Service Operations

 

Petaling Jaya, Selangor, Malaysia

 

QA RMA Malaysia

WD Western Digital (Malaysia) Sdn. Bhd.

Requisition #: JR-0000049526

 

Western Digital®

 

The next big thing in data is you!

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Oversee operations of multiple outsourced Logistics and Service Operations providers and internal organization.
  • Resolve daily logistics/Service Operations related issues
  • Ensures Logistics capability is in place to fulfill customer requirements in compliance with documented work instructions
  • Perform reconciliations, validations and audits of warehouse inventory operations. Work closely with Management to implement corrective actions.
  • Manages commitment methodologies and processes across product groups
  • Generates necessary documentation, including activity/status reports, operation review input, and excess/obsolete analysis.
  • Administers company policies, including yearly performance review, that directly affect subordinate employees.
  • Manage claims for lost or damaged materials and help resolve suppliers parts claim

 Qualifications

 

REQUIRED:

  • Bachelor’s degree or above in Engineering
  • Minimum 5+ year experience in a logistics management services support role

 

PREFERRED:

  • Experience with logistics and inventory management, including identifying and implementing best practices.
  • Experience compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Experience developing specific goals and plans to prioritize, organize, and accomplish work.
  • Experience managing and maintaining positive external business relationships.
  • International shipping experience required.

SKILLS:

  • Excellent communication skills.
  • Must be able to work in a fast-paced environment with dynamic priorities and demands.
  • Demonstrated ability to provide excellent customer service for both internal and external customers.
  • Highly motivated to meet personal, team, and corporate goals.
  • Experience with ERP(SAP/Oracle) systems.
  • Understanding of basic budget development and monitoring.
  • Understanding of incoterms, HTS, DG, export/import requirements 

 

ABOUT WESTERN DIGITAL

 

The future. It’s on you. You & Western Digital.

We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.

The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

 

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.

 

Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.


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