< /div>

Specialist 1, HR Operations

📁
Human Resources & Talent Acquisition
📅
JR-0000058608 Requisition #

Role / Responsibilities:

The HR Support Representative role is responsible for providing a high-quality customer experience to all Western Digital employees, managers and executives in their assigned area or region. The HR Support Representative will serve as a first point of contact for general HR questions and help requests via the HR Central customer support channel, responding to both simple and complex questions that may require research and follow-up for resolution. In addition, the HR Support Representative is responsible for providing transactional and administrative support for HR processes such as onboarding, transfers, job separations and other assigned HR processes. The HR Support representative will be accountable for documenting HR processes and knowledge management content and representing the customer on HR projects and initiatives that impact the HR service delivery model. The support representative will work on WDC telephony and case management system to handle employee queries as part of the role.

Specific responsibilities include:

Inquiry Management

Acts as the first point of contact for employees, managers and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions and HR content on online portal.
Assumes an end-to-end ownership for resolving inquiries, as well as for helping employees and managers learn about self service capabilities.
Focuses on continuous improvement to case/ticket SLA while avoiding cases tone transfered into next level support groups.
Provide accurate and efficient resolutions of issues and inquiries through multiple channels (e.g., ServiceNow, phone, email, Jabber chat, etc.) by following appropriate resolution/assessment methodologies (e.g., investigating and research), utilizing knowledge management tools, educating employees on HR technologies including self-service tools, and determining appropriate course of action or escalation for emerging issues
Provide initial contact and support for customers managing sensitive and confidential information related to HR issues
Provide timely and reliable employee support that generates a high level of employee satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues.
Communicate effectively (written or verbal) matching customer style, needs, and level of understanding to support optimal employee interaction, including accurate and grammatically correct support through available employee support channels (phone, email, case management)
Partner with the entire HR organization by sharing knowledge with peers and cross-functional teams and identifying emerging issues or trends.
HR Administration:

Accurately and timely processing of employee lifecycle transactions and document management in partnership with managers, Site HR and the Global Service Center with transactions such as new hire onboarding, transfers, compensation changes, exits and ad-hoc transactions
Become a subject matter expert and skilled end user for Workday and other HR technologies
Monitor and manage transaction workflows for customers in assigned region
Collect, review, and approve on boarding documentation as part of recruitment administration or partner with local on-site resource in country to ensure files are maintained as required
Respond to all employee verification requests, including mortgage references, employment reference letters, etc.
Identify process improvement opportunities focused on enhancing HR Central and HR Support services and improving the effectiveness and efficiency of the Region or Country Service Center, as well as sharing best practices with HR operations teams in other Service Center as appropriate
Ensure all HR processes, standards and protocols are followed, including those focused on data quality controls
Role may expand to include responsibilities for administration of additional HR processes
Qualifications:

2+ years of HR experience in a generalist or support/coordination role. Prior experience in Customer Relationship Management role supporting the USA and EU countries is a plus.
Extremely fluent in English and preferably one other regional language supported by the region or country center.
Excellent customer service skills with high sense of urgency, ability to listen and respond to customer needs and ability to remain calm in high pressure situations
Comfortable and experienced in processing workflow, transactions and data changes using HR systems and tracking cases in case management tools
Strong collaboration and teamwork skills. Demonstrated ability to work in a collaborative environment, build consensus and promote the exchange of information among project team members
Ability to promote and implement changes to current practices and processes
Excellent written, oral, and interpersonal communication skills
Strong analytical, creative problem solving, and, organizational skills
Ability to handle multiple concurrent tasks and changing priorities
Attention to detail and ability to work independently
Experience with Workday, Taleo and Service Now is a plus.

My Profile

Create and manage profiles for future opportunities.

Go to Profile

My Submissions

Track your opportunities.

My Submissions
NOTICE TO CANDIDATES: Western Digital has received reports of scams where a payment is requested on Western Digital’s behalf as a condition for receiving an offer of employment. Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to compliance@wdc.com.