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Specialist 1, HR Operations

📁
Human Resources & Talent Acquisition
📅
JR-0000063013 Requisition #

Company Profile:

Western Digital Corporation is the world’s largest data storage company with a leading portfolio of HGST, SanDisk,

G-Technology and WD brands covering flash and disk-based solutions. Deployed by the largest and most

prominent organizations worldwide, Western Digital solutions are everywhere, touching lives and enabling great

value from the data they possess.

Innovating at the Boundaries of Technology: Whether in your pocket, home, car, or the cloud, its likely

Western Digital is with you every step of the way. It's a responsibility we don't take lightly. That's why we are

always at the cusp of innovation, pushing the boundaries of technology to make what you thought was once

impossible, possible.

We deliver the possibilities of data. YOU define what’s possible. The next big thing in data is you! Shape the future

& define what's possible. Come shape the future with us. For more information about us, please visit us at

www.wdc.com

Role / Responsibilities:

The HR Support Representative role is responsible for providing a high-quality customer experience to all Western Digital employees, managers and executives in their assigned area or region. The HR Support Representative will serve as a first point of contact for general HR questions and help requests via the HR Central customer support channel, responding to both simple and complex questions that may require research and follow-up for resolution. In addition, the HR Support Representative is responsible for providing transactional and administrative support for HR processes such as onboarding, transfers, job separations and other assigned HR processes. The HR Support representative will be accountable for documenting HR processes and knowledge management content and representing the customer on HR projects and initiatives that impact the HR service delivery model.

Specific responsibilities include:

Inquiry Management

Acts as the first point of contact for employees, managers and executives for all general HR questions, seeking support in HR policies, processes, self-service transactions and HR content on online portal.
Assumes an end-to-end ownership for resolving inquiries, as well as for helping employees and managers learn about self service capabilities.
Focuses on continuous improvement to case/ticket SLA while avoiding cases tone transfered into next level support groups.
Provide accurate and efficient resolutions of issues and inquiries through multiple channels (e.g., ServiceNow, phone, email, Jabber chat, etc.) by following appropriate resolution/assessment methodologies (e.g., investigating and research), utilizing knowledge management tools, educating employees on HR technologies including self-service tools, and determining appropriate course of action or escalation for emerging issues
Provide initial contact and support for customers managing sensitive and confidential information related to HR issues
Provide timely and reliable employee support that generates a high level of employee satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues.
Communicate effectively (written or verbal) matching customer style, needs, and level of understanding to support optimal employee interaction, including accurate and grammatically correct support through available employee support channels (phone, email, case management)
Partner with the entire HR organization by sharing knowledge with peers and cross-functional teams and identifying emerging issues or trends.
HR Administration:

Accurately and timely processing of employee lifecycle transactions and document management in partnership with managers, Site HR and the Global Service Center with transactions such as new hire onboarding, transfers, compensation changes, exits and ad-hoc transactions
Become a subject matter expert and skilled end user for Workday and other HR technologies
Monitor and manage transaction workflows for customers in assigned region
Collect, review, and approve on boarding documentation as part of recruitment administration or partner with local on-site resource in country to ensure files are maintained as required
Respond to all employee verification requests, including mortgage references, employment reference letters, etc.
Identify process improvement opportunities focused on enhancing HR Central and HR Support services and improving the effectiveness and efficiency of the Region or Country Service Center, as well as sharing best practices with HR operations teams in other Service Center as appropriate
Ensure all HR processes, standards and protocols are followed, including those focused on data quality controls
Role may expand to include responsibilities for administration of additional HR processes
Qualifications:

5+ years of HR experience in a generalist or support/coordination role. Prior experience in Customer Relationship Management role supporting the USA and EU countries is a plus.
Extremely fluent in English and preferably one other regional language supported by the region or country center.
Excellent customer service skills with high sense of urgency, ability to listen and respond to customer needs and ability to remain calm in high pressure situations
Comfortable and experienced in processing workflow, transactions and data changes using HR systems and tracking cases in case management tools
Strong collaboration and teamwork skills. Demonstrated ability to work in a collaborative environment, build consensus and promote the exchange of information among project team members
Ability to promote and implement changes to current practices and processes
Excellent written, oral, and interpersonal communication skills
Strong analytical, creative problem solving, and, organisational skills
Ability to handle multiple concurrent tasks and changing priorities
Attention to detail and ability to work independently
Experience with Workday, Taleo and Service Now is a plus.

HR representative will support employees on support requested through tickets, chat or Telephony solution but not limited to these mediums.

Work-Location : Bangalore

 

Legal Disclaimer

WD is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: WD is committed

to the principle of equal employment opportunity for all employees and to providing employees with a work

environment free of discrimination and harassment. All employment decisions at WD are based on business needs,

job requirements and individual qualifications, without regard to race, colour, religion, gender, national origin, age,

disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, family,

parental status, or any other status protected by the laws or regulations in the locations where we operate.

 

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Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.

Western Digital thrives on the power of diversity. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect, and contribution. Our leaders, including managers and supervisors, actively support diversity and inclusion in the workplace. To learn more, click here.

Western Digital is committed to offering opportunities to applicants with a disability. If you need a reasonable accommodation, email us at Careers.Accommodations@WDC.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

NOTICE TO CANDIDATES: Western Digital has received reports of scams where a payment is requested on Western Digital’s behalf as a condition for receiving an offer of employment. Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to compliance@wdc.com.