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Product Manager - Services

Marketing, Advertising & Public Relations
JR-0000045574 Requisition #
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Western Digital
The next big thing in data is you!

At Western Digital we’re developing the next generation of smart storage products and services ­­ making all your digital stuff accessible, engaging and safe from anywhere and any device. As a member of our talented team, you will define, develop and launch services and software that touch the lives of hundreds of millions of people. In our division of Western Digital, we hire the best, operate with the freedom and innovation of a start­up, and are backed by the resources, scale and market leadership of a Fortune 500 company.

We’re looking for an experienced and entrepreneurial services and software Product Manager to help innovate and execute key product offerings across the company. You will shape our business vision and build completely new stand­alone and integrated services. You’ll uncover and understand user behavior, analyze data, identify trends, craft strategies, define cloud services products, lead cross functional programs, measure results and drive product implementation and rollout. This position is based in our Milpitas, CA office with time in downtown Redwood City, CA office too.


  • Define strategy for evolving our smart storage products and services based on customer personas and use­cases along with identifying new areas for growth
  • Collaborate with Engineering and Design teams to ship impactful services (e.g. advanced search, auto­content creation, aggregation, etc.), including defining the key customer experiences and translating them to requirements and technical specs, coordinating development activity and tracking and communicating progress
  • Work closely with Marketing and Customer Service to deeply understand, analyze and synthesize user needs into product priorities, roadmap plans and detailed specifications
  • Process, review and interpret qualitative and quantitative data on competition, users and usage to uncover new product and service insights, and drive engagement
  • Build cross functional relationships and manage complex projects across teams & products

  • BS in computer science or another technical major, MBA a plus
  • 5+ years as a Software Product Manager or equivalent experience
  • Consumer & mobile experience is critical; experience with photos and video a plus
  • Experience launching multiple software products; having scaled to millions of users a definite plus
  • Deep understanding and empathy for users / user experience
  • Experience working on platform APIs/SDK and with 3rd party developers a plus
  • Ability to analyze and use data to inform decisions; strategic, product­minded thinker
  • Proven ability to lead teams and work cross functionally in a highly collaborative environment; experience with scrum and Agile development methods is important
  • Ability to initiate and drive projects to completion with minimal guidance; comfortable dealing with and leading teams through ambiguity
  • A passion for building great end­user experiences that deliver value without complexity


The future. It’s on you. You & Western Digital.

We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.

The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.


But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.


Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.

Western Digital is an equal opportunity employer.

Western Digital does not discriminate on the basis of race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.

Federal and state laws require employers to provide reasonable accommodation to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.  Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need any accommodation or assistance with our career site, please contact us at

Western Digital participates in the E-Verify program in the US. For more information click hereEste empleador participa in E-Verify.


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