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Customer Technical Leader

📁
Sales Support (SS)
📅
JR-0000046564 Requisition #

Customer Technical Leader

 

Singapore

 

CTS Spore 2

HGST Singapore S&S

Requisition #: JR-0000046564

 

Western Digital®

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:


Seeking Lead Field Engineering role supporting an assigned major OEM account.  Main responsibilities include leadership and oversight of assigned HDD/SSD personnel on qualification and post RTS sustaining (quality) support teams to meet customer needs and schedules while balancing company requirements and priorities.  Must be able to provide internal / external leadership and guidance thru qualification delays and quality excursions.  Additional responsibilities include collaborating with peers in US to ensure customer specific priorities are properly represented and aligned with business needs and/or other internal organizations.  May also require occasional travel to China, Malaysia, Taiwan, Japan and US. 


Prior leadership or management experience required.

 


REQUIRED:


· Must be able and comfortable to make decisions that may have significant implications.

· Must be able to coach individuals to expand strengths and overcome weakness

· Must be able to articulate and transform complex issues into understandable steps towards resolution

· Must be strong in advocating and communicating needs/priorities to others.

· Must be able to communicate effectively at multiple levels within an organization

· Strong customer bedside manners required.

· Strong ability to understand customer specifications and requirements. 



PREFERRED:


·       NVMe / SATA / specifications preferred

·  HDD /SSD / storage experience preferred

·  Prefer experience with Dell platforms / ODMs 

·  Experience with large OEM accounts a plus.

·  Management / Engineering degree or equivalent work experienced preferred

 


ABOUT WESTERN DIGITAL

 

The future. It’s on you. You & Western Digital.

We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.

The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

 

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.

 

Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.


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