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Customer Technical Leader

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Engineering
📅
JR-0000045300 Requisition #
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Western Digital®
 
The next big thing in data is you!


The Customer Technical Leader will lead and coordinate a variety of technical engagements at WDC customers on a regular basis. Working in close cooperation with the Account Team Leaders, the primary responsibility is to establish and build deep, long-term technology-based relationships with the architects, engineers and technology influencers at the accounts.

The Customer Technical Leader will also collaborate on Account Strategy creation and execution with an emphasis on technical aspects; will understand the account’s trends, concerns strategies and misalignments; and will be recognized as the key person to communicate these across WDC BUs and helps influence the narrative at the customer.

 
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

 
  • Develop Account Technical Strategy coordinating with the account team leadership
  • Work across all customer segments to identify technology engagement opportunities and develop a constant pipeline of qualification slots for the entire WDC portfolio
  • Work with customer architects and engineers to identify emerging initiatives and opportunities to leverage / expand the WDC Portfolio within the accounts
  • Collect cross-portfolio customer trends, concerns, strategies and misalignments, coalesce across all customers/segments and deliver key points to the respective BUs (Devices, Systems, Consumer, etc.)
  • Organize and lead Cross-Functional / Cross-BU technical discussions with the customer for special topics and deep-dives
  • Align with corporate and BU narratives, and reinforce those key messages and positions at the customer
  • Have an ongoing working knowledge of WDC’s key technologies and products
  • Support the customer playbook process with content, analysis and recommendations, where applicable
  • Identify and organize customer opportunities to demonstrate new WDC technologies or concept prototypes from the WDC pipeline 
  • Build, maintain and grow technology and portfolio-based relationships key accounts
  • Become the recognized "go-to" contact for WDC customers for all things technical
  • Building a foundation for the Strategic Technology Engagements with the customers
  • Provide quarterly updates on customer trends, concerns, strategies and misalignments 
  • Provide roll-up of customer technical engagements
  • Understand customer’s engineering and technology-oriented organizations
  • Develop a pipeline of qualification slots for all of WDC’s portfolio
  • Develop relationships and identify opportunities for WDC to demonstrate or discuss new product and technology concepts
 
QUALIFICATIONS
  • 5+ years’ experience in customer-facing roles
  • 10+ years’ experience in engineering development, customer technical support or other related areas
  • Experience with data storage a plus, networking, datacenter operations, systems integration or also acceptable
  • Minimum BS in engineering (EE, ME, CE) or Computer Science; Suitable job experience may be considered as an option
  • Good communications skills are a must; excellent written, presentation, speaking skills required.  
  • Good organization and analytical skills required
  • Ability to quickly understand technical problems and opportunities and to articulate option and implications is key to success
  • Good interpersonal skills are required to be able to quickly establish relationships and to navigate/manage difficult situations
  • Proximity to customer or ability to relocate to customer location a plus; Flexibility to travel is required
 
ABOUT WESTERN DIGITAL
 

The future. It’s on you. You & Western Digital.

 

We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.

 

The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

 

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.

 

Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.

 

Western Digital is an equal opportunity employer.

 

Western Digital does not discriminate on the basis of race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.

 

Federal and state laws require employers to provide reasonable accommodation to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.  Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need any accommodation or assistance with our career site, please contact us at staffingsupport@wdc.com.

 

Western Digital participates in the E-Verify program in the US. For more information click hereEste empleador participa in E-Verify.


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