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Customer Support Specialist

📁
Sales Support (SS)
📅
JR-0000049263 Requisition #

Western Digital         

                                                       

The next big thing in data is you!
 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Ensure regular and effective communication with customers, sales and cross functional teams within the company.
  • Provide sales operations account support, identify problems and take corrective actions to achieve optimal results, including managing backlog, scheduling orders and providing product availability information
  • Focus and proactively strive to maintain high levels of quality, accuracy and process consistency to customer service level metrics and identify initiatives to improve these metrics
  • Own account demand forecast by working with Sales and customers’ planning teams to understand consumption trends and plans as part of managing the operating rhythms of the supply chain.
  • Work closely with demand and supply planning, logistics and finance teams to optimize order to cash cycle
  • Report monthly & quarterly revenue and identify potential risks/opportunities to revenue plans

REQUIRED:

  • University Degree.
  • 3-5 years relevant experience
  • Experience with operational issues associated with order management, background in managing a sales order backlog, scheduling orders, solving daily customer problems.
  • Knowledge of MRP and order fulfillment.
  • Experience in SAP/Oracle ERP.
  • Inventory management and shipping process knowledge is important.
  • Knowledge of Microsoft Office Package [Excel, Word, Internet Explorer, Outlook, PowerPoint].

 

 

ABOUT WESTERN DIGITAL


The future. It’s on you. You & Western Digital.


We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.


The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

 

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.

 

Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.



Western Digital is an equal opportunity employer.


 

Western Digital does not discriminate on the basis of race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Equal Employment Opportunity is the Law" poster.

Federal and state laws require employers to provide reasonable accommodation to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.  Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you need any accommodation or assistance with our career site, please contact us at staffingsupport@wdc.com.


Western Digital participates in the E-Verify program in the US. For more information click hereEste empleador participa in E-Verify.




 

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