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Analyst 3, Programming

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Information Technology (IT)
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JR-0000044769 Requisition #
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Job Description

Analyst 3, Programming

Bangalore, India

SNDK IT-Advanced Planning Solutions/I2
SanDisk India DDC Pvt Ltd
JR-0000044769


Western Digital®

The next big thing in data is you!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Design, build, and maintain efficient, reusable and reliable CRM application using Oracle Service Cloud
  • Translate application storyboards and use cases into functional applications
  • Ability to work independently with minimal supervision
  • Support application stake holders from different geographical locations
  • Manage service level agreement commitments and respond to incidents and service requests within  the stipulated  process SLA
  • Ensure the best possible performance, quality, and responsiveness of applications
  • Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
  • Help maintain code quality, organization, and automatization

QUALIFICATIONS : BE /B.Tech

REQUIRED:  

  • At least 6 years of working experience in Design, Development, Implementation and Testing of CRM application using Oracle Service Cloud is required for this position.
  • Experience in customizing and configuring Oracle Service Cloud with PHP, YUI, jQuery, C#, HTML, CSS, SOAP, REST services
  • Experience in 
    • Staff Management (Navigation set, Profiles and Account)
    • Outreach (Surveys, Mailing etc.)
    • Analytics 
    • Configuring Chats
    • Design Workspace / workflows
    • Configuring Message Templates
    • Knowledge Base
    • Site Configuration
    • BUI extensibility frame work
    • Add-in Development
    • Customer Portal Configuration
    • Widget Customization
    • Custom Script & Custom Process Model
    • Create/Configure Business Rules
    • Connect PHP API
    • Data Migration from other systems such as Salesforce 
    • Inbound/Outbound Integration
  • Hands on experience in preparing Design, Technical Specifications, Test Plan, Change Management, User Guide documents
  • Experience in end to end life cycle starting from Requirements definition, Preparation of effort estimates, Configuration, coding, testing and successfully implementing as per the timelines
  • Experience with Agile and Waterfall Methodologies


PREFERRED:

  • Oracle Service Cloud Certifications
  • Familiarity with Microsoft SQL Server, Oracle and MySQL Databases
  • Knowledge in Vue.js and other JavaScript frameworks
  • Strong understanding of object-oriented programming
  • Familiarity with .NET Web framework and console applications

ABOUT WESTERN DIGITAL 

The future. It’s on you. You & Western Digital.
We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.
The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data. 

Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.

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