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Analyst 2, Finance(Mandarin)

📁
Accounting, Auditing & Finance
📅
JR-0000051268 Requisition #

Job Description


Analyst 2, Finance(Mandarin)


Laguna, Philippines


HICAP SSC Finance
HGST Philippines Corp
JR-0000051268


Western Digital®

The next big thing in data is you!

Collection position is a role in our Collection group within the Opportunity to Cash (O2C) credit, collections, and accounts receivable (AR) team. The candidate selected for this position will interface with all functions within the Collection Department, working closely with the Cash Application/AR team, Credit group, and SII Divisions on collection topics. Primary responsibilities include collect on assigned portfolio, support and potentially lead Business Unit AR reviews as needed, work with collection team on continuing training as it relates to collection and new collection tools. Perform other related assigned tasks and duties necessary to support the O2C services and Siemens businesses. A successful candidate will take ownership of his/her portfolio, collaboratively resolve issues with the customers and business unit, apply solid collection fundamentals, be open to new or innovative approaches, and adapt to a dynamically changing portfolio to achieve results.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•Conduct collection calls and email correspondence in a fast-paced, goal-oriented collections department.
•Prioritize efforts to address customer accounts proactively and comprehensively
•Provide customer service regarding collection issues, process customer refunds, perform customer account reconciliations, resolve customer discrepancies, and understand/communicate root cause of disputes.
•Coordinate with customers and Cash Application/AR team to ensure accurate and timely payment allocations
•Communicate and securely handle bank account, credit card and customer information
•Support Collection Manager/Team Lead in various reporting & account payment analysis.
•Work closely with Credit Team to establish and maintain customer’s credit limit.
•Accountable for reducing delinquency for assigned collection portfolio by analyzing customer’s payment behavior and enforcing on-time payments.
•Perform other assigned tasks and duties necessary to support the O2C team.
•Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
•Communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.
•Establish and maintain effective and cooperative working relationships with internal & external customers.


Qualifications

REQUIRED:
·         Bachelor’s degree
·         Can speak and write in Mandarin
·         Strong TEAM skills
·         Knowledge of Billing and Collections procedures
·         Strong attention to detail
·         Goal orientation with diligent follow-up
·         Experience with SAP a plus
·         Commitment to excellent customer service
·         Excellent written and verbal communication for internal and external customer-facing
·         Interpersonal skills for relationship building and influencing
·         Ability to prioritize and manage multiple responsibilities

PREFERRED:
·         Previous experience as a collection analyst and can speak and write in Mandarin

 

SKILLS:
·      Demonstrated understanding of general business and financial concepts and principles, relating benefit strategies to broader business and HR objectives
·      Excellent written and oral communication, interpersonal and relational skills, with the ability to quickly develop relationships of trust and confidence with a variety of people and personalities, at all levels within an organization
·      Self-motivated with the ability to effectively multi-task and work collaboratively in a fast-paced, team environment
·      Strong active listening skills with the ability to ask thoughtful and probing questions to determine client needs
·      Ability to make clear, logical decisions based on facts, taking into consideration the big picture, long and short term effects, and exercising sound judgment when handling complaints, confidential and sensitive issues
·      Demonstrated ability to deliver consistent positive results through influencing, coordinating and managing the efforts of others


ABOUT WESTERN DIGITAL

The future. It’s on you. You & Western Digital.
We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.
The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data.

Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.


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