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Account Management, Sales Operations

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Sales Support (SS)
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JR-0000047793 Requisition #
Western Digital®

The next big thing in data is you!

You will act as the primary contact between Western Digital and the customer.  There will be specific customer assignment’s that requires a close work relationship with the regionally based Sales Manager. You will provide day-to-day direction on overall EMEA business requirements, policies and processes to the customer.   

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Essential Functions:
  • Receiving and processing customer’s transactions and data via the below: 
    • Sell-thru and inventory
    • Demand forecast
    • Order processing
    • Provide the customer with data as agreed with the Sales Manager and Team Manager Price information
    • Product related information
    • Availability and supply information
  • Analysis of the customers weekly sell through and inventory, along with other new business  information obtained from customer:
    • Assess and recommend the close in business volumes
    • Discuss and agree customer actions with Sales Manager 
    • Identify Sales Manager’s exposures to sales plan and/or previous outlook and assist Sales Manager in any sales plan/prior outlook de-commitments
    • Where agreed with sales manager, discuss close in demand with customer
    • Commit Western Digital supply based on availability knowledge provided by master scheduler
    • Follow the allocation tracking/ consumption process
  • Update and maintain the customer backlog as an accurate reflection of the customer requirements.
  • Agree logistic requirements with customer and arrange accordingly with logistics, including monitoring logistic arrangements to ensure compliance and proactively discussing deviations with the customer
  • Communicate pricing and programs to the customers based on Western Digital policies
  • Valuate customer’s credit claim and coordinate its resolution with the credit and marketing departments.
  • Follow the procedures, as defined in the Account Manager Training, Procedure Manual and directives received from Management, to correctly process all transactions relating to the above.

REQUIRED:
  • 3 - 5 years of systems and data entry experience
  • Experience in Account management, Account Servicing, Corporate Customer Service, Sales Operations, or a similar role.

PREFERRED:
  • Administrative Experience
  • Oracle ERP system knowledge from data entry point of view
  • Knowledge of Microsoft Office Package [Excel, Word, Internet Explorer, Outlook, PowerPoint]
  • Experience of working in an international team

SKILLS:
  • Excellent oral and written skills in English.
  • Adept with working on a daily basis with numerical calculations and reporting.
  • Interact and communicate effectively with employees, vendors, contractors, and management in a business professional manner.
  • Candidate will be self-motivated, customer oriented, resourceful and enthusiastic.
  • Interpret a variety of instructions provided in written, oral, diagram, or schedule form.
  • Ability to meet daily & weekly deadlines to achieve the departmental SLA’s.
  • Write moderately complex reports, business correspondence and work procedures.
  • Speak effectively one-on-one and to small groups of internal and external parties.
  • Respond effectively and clearly to common inquiries or complaints from customers.  

ABOUT WESTERN DIGITAL 

The future. It’s on you. You & Western Digital.

We’ve been storing the world’s data for more than 50 years. Once, it was the most important thing we could do for data. Now we’re helping the world capture, preserve, access and transform data in a way only we can.
The most game-changing companies, consumers, professionals, and governments come to us for the technologies and solutions they need to capture, preserve, access, and transform their data.

But we can’t do it alone. Today’s exceptional data challenges require your exceptional skills. It’s You & Us. Together, we’re the next big thing in data. 

Western Digital® data-centric solutions are found under the G-Technology™, HGST, SanDisk®, Tegile™, Upthere™, and WD® brands.

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